Order Management System Administrator (Finance)

Job Description:

Join our Royal Canin Digital Technologies team as the OMS Admin, where you will play a pivotal role in supporting and enhancing our Order Management System. Glovia OM, the OMS, is built on the SFDC Platform and part of the SFDC Marketplace. In this position, you will work cross-functionally on initiatives and collaborate with a network of skilled admins, analysts, and stakeholders to support the OMS. You will be responsible for configuring, maintaining, and optimizing our OMS platform with a focus on supporting both OMS and Salesforce.

Your expertise will drive significant efficiency within the OMS, also acting as the SME for OMS from an operations standpoint. The primary focus will be on the Order Management System (OMS), ensuring that our operations run smoothly and efficiently.

What are we looking for?

• Bachelor's degree in Computer Science, Finance, Business, or a technical field, or equivalent work experience.
• 5+ years of experience in supporting Order to Cash and/or CRM systems, including system support, testing, and end-user training.
• Salesforce Certified Administrator (Required).
• In-depth knowledge of the Order to Cash lifecycle and Salesforce.com, including Sales and Service Cloud.
• Familiarity with ITSM and the Agile Product Lifecycle.
• Strong problem-solving, customer service, and conflict resolution skills.

What will be your key responsibilities?

• Recommend high-value adaptations of SFDC, OMS, and other Operations Products based on self-directed training and new releases.
• Support Order to Cash business processes, including integrations from multiple order sources such as eCommerce, EDI, and API.
• Support Stakeholders and team members within the OMS and Salesforce capabilities
• Acquire and interpret business requirements, create functional specifications, and ensure timely delivery of solutions.
• Responsible for configuring, maintaining, and optimizing OMS.
• Provide feedback and guidance to other OMS users.
• Collaborate closely with business analysts, developers, and architects in the design and configuration of SFDC and OMS instances.
• Analyze business models and customer requirements to design and build effective solutions.
• Mitigate risks associated with complex projects that present significant challenges to the business.
• Configure and customize SFDC and OMS based on stakeholder input.
• Resolve user case escalations and perform other duties as assigned.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry-competitive salary and benefits package, including a company bonus.

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