Head of Claims Technology Business Office (CI) (Finance)

JOB DESCRIPTION

The Commercial Insurance Technology Business Office Head is a senior leadership role responsible for providing strategic direction and operational oversight for the Commercial Insurance technology function.

This role encompasses managing and leading diverse functional disciplines, including finance, portfolio management, project management office (PMO), architecture governance, risk & compliance, technology controls, asset management and resiliency, procurement, and workforce management. The Head of Business Office also collaborates closely with senior leadership to drive the division's strategic initiatives, foster effective communication, and ensure efficient operations.
This role requires a combination of strategic thinking, project management skills, and strong leadership abilities to drive the success and growth of Commercial Insurance.

Key Responsibilities:

People and Change Leader
• Lead the Business Office team and manage people processes for the Business Office team
• Lead change in Tech organization that results from strategies and plans defined by the Business Office
• Lead the workforce planning and talent management efforts.
• Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them
• Collaborate with HR teams to recruit, develop, and retain top talent.
• Foster a culture of learning and growth, promoting employee engagement, and optimizing team productivity.
• Define technology workforce & location strategy aligned to the business and tech operating model and goals
• Partner with Governance and Transformation Offices in implementing workforce plans

Strategic Planning and Execution
• Collaborate with senior leadership in developing and executing Commercial Insurance strategic initiatives and goals.
• Assist in the formulation of long-term plans and roadmap, ensuring alignment with organizational objectives.
• Monitor progress against strategic objectives, identify bottlenecks, and provide recommendations for improvement.

Investment Planning and Portfolio & Project Management
• Oversee the investment planning and governance processes
• Manage portfolio of technology programs/projects with direct responsibility for program/project management (where applicable)
• Partner with Governance and Transformation Offices to effectively plan and track benefits of the programs
• Establish project governance mechanisms, track progress, and mitigate risks and issues.
• Collaborate with project teams to ensure effective coordination, resource allocation, and timely delivery.
• Develop and implement effective portfolio management strategies aligned with the strategic objectives of the organization.
• Oversee the project portfolio, ensuring proper resource allocation, scheduling, and timely delivery.
• Establish and maintain a strong PMO, providing guidance and support to project managers.

Financial Management:
• Oversee financial management processes - both CAPEX and OPEX
• Partner with finance team and track actuals and forecasts vs plan
• Partner with finance team and track asset capitalization
• Collaborate with finance teams to develop and manage the Commercial Insurance budget.
• Monitor financial performance, ensure financial targets are met, and identify opportunities for cost optimization.
• Prepare accurate financial reports, forecasts, and analysis for senior management.

Technology Risk, Compliance and Security

• Manage technology risk, compliance and security portfolio with direct responsibility for the outcomes
• Develop and implement risk management frameworks, policies, and controls to mitigate operational and regulatory risks.
• Ensure compliance with relevant regulations and industry standards, monitoring the results of regular risk assessments and audits.
• Collaborate closely with internal and external stakeholders to address compliance requirements.
• Oversee the implementation and maintenance of technology controls and resiliency strategies.
• Establish asset management frameworks and practices to optimize technology investments and ensure compliance.
• Collaborate with technology and security teams to identify and address potential vulnerabilities and ensure business continuity.

Procurement

• Collaborate with procurement teams to develop and implement procurement strategies for technology-related products and services.
• Manage vendor relationships and monitor vendor performance against service agreements.
• Partner with Procurement on the negotiation of vendor contracts
• Ensure compliance with procurement policies

Communication and reporting

• Own communication plan and oversee consistent communication and reporting to all stakeholders
• Coordinate and facilitate essential communication across all of Commercial Insurance - including into the regions
• Prepare executive-level reports, presentations, and communications for senior leadership.
• Manage relationships with key internal and external stakeholders, ensuring effective collaboration and alignment.

Performance Monitoring and Reporting

• Prepare regular reports on performance, providing insights and recommendations for improvement.
• Facilitate performance reviews and ensure accountability across Commercial Insurance
• Develop and manage top level OKRs for Commercial Insurance
• Monitor and evaluate OKRs across teams and regions.

Relationship Building and Team Management

• Foster a positive and collaborative work environment, promoting teamwork and open communication.
• Support talent management efforts, including recruitment, development, and retention of top talent.
• Provide mentorship and guidance to team members, driving their professional growth.
• Build and maintain relationships with key stakeholders across NA and COG claims

QUALIFICATIONS

• Experience

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.