Project Manager III, Customer Success (Sales)

Position Title: Project Manager III, Customer Success (P3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
Role

As a Project Manager, you will be responsible for overseeing various aspects of project management related to telecommunications infrastructure deployment planning and initiation. Your primary focus will be tracking application progression, resolving data issues, addressing tower placement adjustments, and managing customer escalations and order changes. Additionally, you will be involved in accessing customer systems, responding to system access requests, and collaborating with internal and external stakeholders to ensure success for both customers and Crown in monetizing our tower assets.

Responsibilities

• Track and report on the progression of tower applications from site interest to submittal.
• Collaborate with customers, third parties, sales teams, and internal groups to resolve applications with missing or inaccurate data.
• Identify & resolve tower vertical placement issues by informing and working with sales, operations teams and/or customers, depending on the severity of the issue.
• Identify and inform sales and operations teams of application ground space issues that may require partnering with internal stakeholders for resolution and communication to the customer.
• Maintain data integrity of project status including but not limited to; order status, colocation options, site issues and stakeholder engagement.
• Respond to, route, and track system access requests (e.g., CCISites, One Sales CRM) from customers, internal teams, and other external parties.

Expectations 

•  Ability to recognize problems, recommend solutions, and collaboratively implement changes.
•  Identify and document customer and market trends and standards for scalability.
•  Raise opportunities for continuous improvement within Pre-Order phase of Crown Castle process.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Education/Certifications  

• Bachelor's degree in business administration, Project Management or related field preferred

Experience/Minimum Requirements  

• Three (3) or more years' experience in managing multiple complex projects
• Proven experience in project management and customer solutioning, preferably in the telecommunications or infrastructure industry
• Project Management Professional (PMP) certification is desirable but not required

Organizational Relationship  

Reports to: Director of Customer Success

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $91200 - $125400 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. General