Director, Health Plan Communication (Finance)

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Directs external communications to a complex matrix of target audiences for the company. Oversees beneficiary and provider materials and websites for company's government health care contracts with overall responsibility of contract program communications for external audiences. Works closely with other company leaders to implement communications related to change orders. Provides leadership, direction and coaching to communications staff members. Monitors content requests and deliverables to support operations and to meet government contract requirements. Tracks, evaluates and reports outcomes.

Education & Experience

Required:

• Bachelor's degree in English, Journalism, Public Relations, Political Science, Marketing or Communications
• 10+ years of experience in public relations, journalism or communications at a national level
• 5+ years of progressively responsible management experience leading teams and leaders
• Proven success in driving results as part of a team and leading teams
• Possesses an outstanding level of cooperation and willingness to function as part of a team and as team leader
• Experience in the creation and production of marketing, promotional and advertising materials, websites, multi-media applications, videos, and collateral materials
• Experience with content management systems
• Practical experience in crisis communication management

Preferred:

• Knowledge of military or health care industry

Key Responsibilities

• Functions as Subject Matter Expert and liaison to senior leadership on government health care contract communications campaigns.
• Functions as Point-of-Contact for dissemination of government-directed communications to external audiences, including Department of Defense, Department of Veterans Affairs, vendors, providers, patients, subcontractors, and employees.
• Serves as chief editor of patient and provider communications according to TriWest policy for materials management.
• Leads efforts for development and production of print and electronic (web, multimedia, audio/visual) patient and provider materials and websites.
• Meets with other department leaders to understand contract change orders and develop/implement communications related to those change orders.
• Actively participates in workgroups associated with contract communications; supports resulting communications needs. • Manages crisis communications in coordination with executive management for government contingency efforts.
• Monitors and reports on department outcomes, including contractual obligations and committed deliverables.
• Ensures qualitative/quantitative goals and objectives are met.
• Develops, updates, and manages communications plans, joint TriWest/government communications, and collaborative communications with government agencies.
• Represents TriWest at Editorial Advisory Board meetings. Attends key meetings dealing with TRICARE and VA communication needs.
• Directs external vendors, agencies and consultants to complete projects on time and within budget.
• Demonstrates positive leadership and coaching skills to train and develop staff, including coaching, performance evaluations, and performance development plans. • Works to continually improve and refine internal standards, guidelines, or procedures.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Technical Skills: Knowledge of military or health care industry and contract communications; expert knowledge of Microsoft PowerPoint, Word, and Outlook; ability to effectively interact and maintain effective working relationships with all levels and external entities; ability to consistently meet production deadlines.

Working Conditions

Working Conditions:

• Availability to work non-regular hours, including evenings and weekend events
• Works within a standard office environment, including up to 30% travel
• Accessible 24/7 via mobile phone for crisis or urgent situations
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position pay is approximately $165,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.