PC Support/Helpdesk Technician III (Maintenance)

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Configures and installs hardware or software that supports critical business needs.
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
• Sets up and connects to peripheral equipment, including printers and scanners, and troubleshoots and resolves malfunctions.
• Receives and addresses service requests from individual end users or from the help desk.
• Takes ownership of escalations or more complex issues, offering appropriate resolution applying troubleshooting techniques and best practices.
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Provides leadership, coaching, and/or mentoring to team.

Supervisory responsibilities

May function as team lead, as needed

Physical demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds, bend, stoop, and crawl, have finger/wrist/arm mobility and finger dexterity.

Travel required

Anticipated travel approximately 20% per year

Required education and experience

[Indicate requirements that are job-related and consistent with business necessity]

• Requires an Associate's degree and 6 or more years of experience; or equivalent combination of work experience and education.
• Able to perform work with a high degree of latitude.
• Possesses expert knowledge of subject matter, handling more complex issues.
• Demonstrates strong communication skills, oral and written.
• Valid drivers license.

Preferred education and experience

[Indicate requirements that are job-related and consistent with business necessity]

Additional eligibility requirements

 

Work authorization/security clearance requirements

[List any visa requirements, H1-B sponsorship, special clearances, etc. If applicable, insert information regarding government contracts or special requirements.]

Affirmative Action/EEO statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Admin