Warranty Analyst (Legal)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Warranty Analyst is responsible for warranty administration, processing, and claim settlement to minimize warranty expense in a manner that reflects the company's vision of working as “One Professional Team.” This involves working with Caterpillar parts, service, and warranty representatives as well as many other allied vendors.

Pay Range: $53,422 - $73,459 annually.
Pay rate is dependent on education and experience.

• Review warranty workorders and process warranty claims to manufacturers
• Create and track request for additional data sent to the service shops prior to filing the warranty claim
• Process requests for Caterpillar Goodwill and Demo support
• Work with manufacturer warranty representatives to configure and process warranty claims
• Provide support for the parts department related to parts warranty claims
• Reviews and answers parts return request
• Create warranty reports as required
• Coordinates the gathering of many warranty related documents from the manufacturer, the service department, and occasionally the customer
• Access various online resources as part of the claiming process
• Use machine and repair information to create manufacturer warranty claim
• Corresponds with manufacturers, service department personnel, customers, and other dealers regarding warranty matters as required
• Provides communication and follows up on warranty workorders waiting to be claimed
• Review and evaluate abnormal oil samples on warranty machines
• Review repair story and other repair elements to make sure they support the warranty claim
• Review failed parts returned for parts warranty
• Review rejected warranty claims for possible correction and re-submission
• Provide training to parts and service personnel about warranty coverages, required documents/information, and claiming processes
• Ability to travel up to 25% or as required
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• College Degree Preferred
• 2+ years' technician experience working on Caterpillar equipment, 3+ years' experience processing warranty claims for heavy or industrial equipment, or 5+ years' experience as Caterpillar heavy equipment service writer, clerk, or coordinator
• 1-3 years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years technical or mechanical aptitude (heavy or industrial equipment)

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DBS, Wynne, and ET/SIS/SIS Web/STW

Work Environment:

• Noise: Quiet
• Environment: Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Operations