BI Analyst III (Information Technology)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

As a BI Analyst III, you will play a pivotal role in shaping the future of network intelligence and driving innovation in communications infrastructure. As a key member of our Integration & Data Team, you'll apply modern software design principles to deliver meaningful business value across our organization. Your work will be central to measuring, aggregating, and summarizing critical metrics that drive the performance and management of our carrier-grade, commercial fiber optic network.

In this role, you'll collaborate closely with Network Engineering and Network Operations to produce both scheduled and ad hoc reports, delivering actionable insights that support both strategic and tactical decision-making. You'll also contribute to the evolution of our reporting processes and strategies, helping to advance Crown Castle's vision of autonomous networks and fast feedback loops.

WHAT YOU WILL DO

• Develop high-quality, user-friendly dashboards that deliver actionable insights to stakeholders across the organization.
• Own projects end-to-end—from design and estimation to deployment and documentation—while maintaining clear communication with teammates and stakeholders.
• Conduct exploratory data analysis and rapid prototyping to uncover trends, patterns, and opportunities for business improvement.
• Use SQL to investigate, analyze, and process data across various databases including PostgreSQL, Oracle, SQL Server, and MySQL.
• Collaborate with developers and domain experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Develop and maintain design guidelines, dashboard management strategies, and reporting processes.
• Assist in the daily support of end-users' ability to effectively and efficiently utilize the reporting platform.
• Continuously expand your knowledge of core Operations Support Systems and business processes, with opportunities to branch into other areas as you grow in the role.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor's degree in Math, Engineering, Computer Science, Data Analytics, Operations Research, or related technical/quantitative discipline preferred.

Experience/Requirements

• 5+ years of professional report development experience in at least one dashboarding technology (Grafana, PowerBI, etc.).
• Experience with SQL and/or NoSQL database technologies (such as SQL Server, Oracle, PostgreSQL, MySQL, ElasticSearch).
• Python scripting experience in a data context with Pandas and/or Jupyter Notebooks.
• Demonstrated ability to prioritize, organize and work effectively on multiple complex requests/projects in a deadline-driven environment.
• Knowledge of data mining principles as well as data mining and visualization tools (e.g., WebFocus, Power BI).
• Knowledge of data warehousing concepts.
• Experience in telecommunications or networking is helpful and will accelerate onboarding but is not required.
• Self-motivated with the ability to interpret business and reporting challenges and deliver effective solutions.
• Demonstrate a strong sense of ownership, urgency, and drive as well as the ability to work well with diverse teams.
• Ability to effectively articulate technical challenges and solutions to stakeholders in addition to technical teams.
  

Where You Will Work
This role is remote with an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $93,700 - $128,900 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Engineering