Account Manager (Administrative)
About Community Landscape Services (CLS)
Since 1993, Community Landscape Services has been the premier commercial landscape management firm in the D.C. Metro area.Founded by Bill DeWitt to bridge the gap between large national firms and mow, blow, and go operations, CLS combines professional, personal, and proactive service with sustainable and regenerative practices.
At CLS, we believe in being more than just a contractor we are a partner. We take pride in delivering high-quality work, fostering strong client relationships, and caring for each property as if it were our own. Our Team CLS philosophy extends to both employees and clients, where value, dependability, integrity, and sustainability are at the core of everything we do.
Position Overview
Were seeking an experienced and client-focused Account Manager to manage a portfolio of commercial (and potentially high-end residential) properties throughout the D.C., Maryland, and Virginia regions. You will be the primary point of contact for clients, ensuring exceptional service delivery, proactive problem solving, and identifying opportunities for property enhancements. Youll work closely with the operations teams, estimating, and leadership to uphold the high standards CLS is known for.
Key Responsibilities
Build and maintain strong relationships with assigned clients, serving as their go-to contact for all landscape management services.
Conduct regular site inspections and property walks to monitor service quality, address concerns, and identify enhancement opportunities.
Oversee the delivery of contracted services including grounds maintenance, irrigation, arboriculture, landscape enhancement, snow management, etc.
Coordinate with production crews, supervisors, and operations leadership to ensure work is scheduled, executed, and cleaned up to CLSs standards.
Work with estimating and operations to prepare proposals for enhancements or scope expansions, ensuring accuracy, client value, and profitability.
Monitor account performance: budgets, billing, profitability, and contract renewals.
Ensure high levels of client satisfaction proactively solicit feedback, resolve issues, and communicate clearly and often.
