Collections Specialist (Administrative)
At Century A/C Supply, we specialize in providing high-quality HVAC solutions to licensed contractors, the multifamily sector, and commercial properties across our 13 Texas locations. Guided by our core values, we foster a culture of enthusiasm, dedication, dependability, and exceptional service, ensuring we exceed expectations with every customer interaction.
The Collections Specialist plays a crucial role in managing the company's accounts receivable while maintaining healthy customer relations. The ability to balance firmness with professionalism will be key to maintaining a positive relationship with customers. This position will focus on the multi-family segment of our customer base. Typical job duties of the collections specialist include:
- Ability to place a high volume of collection calls & submit correspondence in a fast paced goal oriented collections department
- Provide customer service pertaining to accounting reconciliations, collection & credit hold matters, and resolving client discrepancies
- Monitor and maintain an assigned multi-family customer-based portfolio by various collection efforts & administrative responsibilities relating to third party platforms
- Accountable for reducing delinquency for assigned accounts
- Enlist the efforts of sales when necessary to accelerate the collection process
- Communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with internal and external customers
- Protect Century's best interest with timely collection actions and decision making, including but not limited to demand letters and lien perfections
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department and Credit Manager
Essential Functions
- Weekly and monthly reporting to Credit Manager
- High volume collection calls to assigned customers & from sales departments
- Account reconciliations and effective dispute resolutions resulting in retaining customer's business
- Provide excellent & considerate customer service to internal and external customers
- Heavy communication & document management administrative tasks
- Meet defined department goals and productivity metrics
The Collections Specialist required qualifications:
- 2-4 years' experience with multi-family industry or high-volume commercial collections
- Must be proficient with Microsoft Excel, Word, and Outlook
- Ability to prioritize, work well under deadlines, & manage multiple responsibilities
- Ability to analyze, summarize and compile data
- Demand, lien notice & filing experience a plus
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail and goal oriented a must
- Experience with Prophet21 a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Must have exceptional interpersonal skills
- Must be reliable
- Bilingual a plus
Benefits
Come see why our Gung Ho Culture has been recognized by the Houston Chronicle as a Top Workplace and one of the Top 100 Privately-Owned companies headquartered in Houston. Start your career with Century today to enjoy the family atmosphere and a generous benefits package including:
- Voluntary Benefits: Medical (EPO & HSA Options), Dental, Vision – available upon hire!
- Company Paid Benefits: Basic Life Insurance, Short Term Disability, Long Term Disability, and AD&D
- 401(k) Retirement Program with a 6% company match – available upon hire!
- Paid Time Off & Paid Holidays
- Bonus opportunities for performance, referrals, and profit sharing
- Tenure & Individual Achievement Awards
- Employee Training & Development Programs
- Tuition Reimbursement Program and Scholarship Opportunity
- Free New Hire Apparel & Annual Apparel Spending Account
For additional information and the latest details about why Century is a great place to work, please visit Careers.CenturyAC.com today!
