QA and Systems Analyst (Project Management)
About Us
Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
The QA and Systems Analyst ensures high-quality, reliable digital tool and CRM deployments through rigorous testing, validation, and documentation. This role supports new system functionality rollouts, performs end to end user acceptance testing, and partners with IT and business stakeholders to resolve issues. This analyst plays a key role in systems enhancement success, cross-functional collaboration, and ensuring seamless user experience across digital operations platforms.
What You Will Do
- Quality Assurance Testing Develop and execute test cases and scripts for CRM tools, digital platforms, ensuring functionality, accuracy, and traceability
- UAT & Issue Resolution Lead user acceptance testing cycles and collaborate with IT to identify and resolve bugs and system defects
- System Deployment Support Partner with cross-functional teams during system rollouts and updates to ensure readiness and quality
- Documentation Maintain accurate records of test cases, results, issue logs, and deployment processes
- Project Participation Support broader digital projects (e.g., platform upgrades, integrations) through technical validation and system testing
- Create Test Data Identify and create test data across systems (Salesforce, OCE and SAP) to be utilized within test plans/scenarios.
- Regression Testing Lead regression testing and automation (TestIM and TestRail)
Minimum Requirements
- Bachelor's Degree in Business, IT, or related field
- 2+ years experience in QA, digital operations, or systems analyst
- Experience with Salesforce and CRM platforms
- SAP experience
Preferred Qualifications
- Experience in life sciences, pharmaceutical, etc.
- Familiarity with agile methology or software development cycles
- Background in salesforce enhancement validation
Technical & Functional Skills
- Familiarity with testing tools
- Knowledge of software testing methodology and UAT execution
- Proficient in Microsoft office suite
- Strong documentation and organizational skills
- Proven ability to communicate and work cross functionally with commercial business and technology teams
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Functl/Bus Area - ERP/EPM/CRM App Customiz
