Customer Success Manager (Creative Design)

Customer Success Manager - Fleet Partner Program
Wiers Fleet Partners | Carmel, IN | Full Time | $65k -75k Salary
Medical, Dental, Vision, 401K, Paid Vacation, Bonus Plan

Join Our Growing Team! Learn more at www.jointeamwiers.com

You Get…
Growth Opportunity. Technical Training. Career Development.

You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.
Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.
In This Role, You Get:

The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
A direct impact on customer satisfaction and business growth
To leverage cutting-edge AI technology to enhance customer communications
To solve complex operational challenges across multiple markets
To build lasting relationships with diverse fleet operations
To influence process improvements and program enhancements
To collaborate with cross-functional teams to deliver exceptional results
To work in a modern office environment with energetic teams
Career growth opportunities

Together, we make #TRUCKSROLL!
Who We Are:
Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Illinois, Indiana, Kentucky, Michigan, Ohio, Texas, and Wisconsin.
Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.
Cutting-Edge Technology:
Work with state-of-the-art tools including AI-powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.
Professional Growth:
Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.
Collaborative Environment:
Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.
Impactful Work:
Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.
Comprehensive Benefits:
Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
Here's What You Can Expect When You Join the Wiers Team:
The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with our brand promises. An ideal candidate will preferably reside in Indianapolis, IN and be open to occasional travel.
What You'll Do:

Drive Exceptional Onboarding: Ensure new Fleet Partners are onboarded correctly and timely, coordinating onboard between customers and the Wiers team to set the foundation for long-term success
Optimize Maintenance Operations: Coordinate with Service Center Managers and dedicated technicians to ensure preventative maintenance schedules are adhered to, maximizing fleet uptime and customer satisfaction
Resolve Customer Challenges: Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go-to resource for ad hoc customer needs
Champion Customer Success: Conduct proactive satisfaction check-ins, deploy customer surveys, and identify opportunities to enhance the Fleet Partner experience
Leverage Technology: Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication

What We're Looking For:

3-5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related industries
Strong project management skills with the ability to coordinate multiple stakeholders and deliverables
Excellence in written and verbal communication with the ability to translate technical information for diverse audiences
Experience with CRM systems (HubSpot preferred) and comfort with adopting new technologies including AI tools
Data-driven mindset with the ability to analyze trends and provide actionable recommendations
Problem-solving aptitude with a solutions-oriented approach to customer challenges
Bachelor's degree preferred or equivalent combination of education and experience

Must Haves:

A CAN-DO attitude - You'll make it happen
Commitment to learning - You want to know more
Team Player - You work well with others
Self-starter with attention to detail - You do the right things, right
High level of professionalism and integrity - You are reliable

Benefits:

Salary $65-75K - based on experience - plus quarterly variable compensation based on performance
Vacation Plan starts at 2 weeks per year plus 7 paid holidays
Medical, Dental, and Vision Insurance
Short Term Disability Insurance
Company paid Life and Long-Term Disability Insurance
401(k) retirement plan with matching contribution
Fitness membership reimbursement

Take the Lead in Your Career:
If you're a customer success professional with a passion for excellence and the ability to drive exceptional customer experiences, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.
To learn more about us at www.wiers.com