Billing Manager - Remote/Hybrid in DFW Area Preferred (Finance)
About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.
Job Description: Billing Manager
Location: Dallas, TX or Remote
Reports To: Director, Order to Cash
About the Role
MODE Global is seeking a Billing Manager to join our Shared Services team. This role is responsible for overseeing the end-to-end billing operations across all business segments, ensuring accuracy, timeliness, and compliance with internal policies and external regulations. This role leads a team of billing professionals, implements process improvements, and collaborates cross-functionally with finance, operations, and customer service teams to resolve discrepancies and optimize revenue flow.
Key Responsibilities
- Oversee and manage the billing team, ensuring accuracy and timeliness of billing operations
- Oversee the day-to-day work of the outsource partner and analyze/solution problems with the partner as needed.
- Oversee vendor strategy, sourcing, and contract management
- Mentor, train, and develop team members to enhance skills and productivity
- Allocate resources and assign tasks based on workload and priorities
- Ensure all customer invoices are generated correctly and delivered on schedule
- Monitor billing cycles and resolve discrepancies or errors promptly
- Implement and maintain efficient billing processes and systems
- Conduct regular audits and reviews of billing records to identify and rectify inconsistencies
- Analyze billing trends and metrics to identify opportunities for process improvements and revenue optimization
- Work closely with sales, finance, customer service, and IT teams to resolve billing issues and improve workflows
- Address escalated billing inquiries and disputes from clients
- Develop strategies to improve customer satisfaction with billing services
- Lead initiatives to upgrade or implement billing software and automation tools
- Liaise with IT for troubleshooting and system enhancements related to billing functions
- Contribute to departmental and organizational strategic goals related to revenue management and billing efficiency
Qualifications
- Bachelor's degree in Finance, Accounting, Business, related field, or equivalent experience
- 5+ years of experience in billing, order-to-cash, or revenue operations in a fast-paced environment
- 2+ years in a management role leading billing teams, with experience navigating complex operational challenges.
- Management experience in a Shared Service Center is a plus
- Proactive problem solver that can collaborate cross-functionally with finance, sales, and operation teams.
- Strong Microsoft Excel Skills, including formulas, pivot table, and data analysis
- Experience working with various electronic portals.
- Assertive communication style with the ability to manage difficult conservations professionally
- Highly organized, self-motivated, and adaptable in a dynamic and fast-paced environment
- Strong communication skills and ability to partner across all levels of the organization
Why Join MODE Global?
- High-impact role in one of MODE's fastest-growing and most strategic business areas.
- Collaborate with leaders across technology, operations, and carrier strategy.
- Fully remote flexibility with a supportive and engaged team environment.
- Competitive salary, performance-based bonuses, and comprehensive benefits package.
- A culture rooted in integrity, innovation, and operational excellence.
MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
