Cargo Claims Specialist II (Finance)

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Cargo Claims Specialist

POSITION SUMMARY
The Claims Professional is responsible for handling cargo and property claims from inception to closure as well as monitoring and administering existing claims of the same variety. The position will entail resolving claims, fielding calls from internal and external customers, communicating with insurance companies, carriers, salvage companies, insurance adjusters, and shippers & receivers.
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ESSENTIAL FUNCTIONS

• Research and manage moderate to serious/complete third-party cargo, and property damage claims.
• Handle theft, fire and Litigation files and all aspects of the investigation therein
• Handle all Accident related claims matters within authority.
• Collect all necessary documents and information to file, investigate and resolve claims in a timely manner.
• Act as a liaison between MODE Global agents and customers to ensure high levels of service and prompt problem resolution.
• Handle, adjust, subrogate, and negotiate fair settlements for claims.
• Establish appropriate reserve/settlement amounts within authority.
• Coordinate investigations with carriers, independent adjusters, attorneys, and experts.
• Analyze claims for subrogation potential and escalate when appropriate.
• Support and mentorship of specialist level I and II as needed.
• Communicate with insurance companies, salvage companies, agents, customers, etc.
• Work autonomously.
• Coordinate with the Accounting Department with payments and accrual.