SOCIAL SERVICES MANAGER (Personal Services)

Position Summary:
Accomplishes the Social Services Departments strategic objectives by planning, organizing, and supervising all functions required to operate and maintain the Indian Child Welfare, Domestic Violence, Vulnerable Adult Protection and other family programs and services designed to prevent abuse/neglect/exploitation and support members of the community. Ensures compliance with tribal, local, state, and federal statues, regulations, policies and procedures. Maintains confidentiality of all privileged information. Provides direct therapeutic services.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
Helps develop departmental plans, goals and objectives, policies and procedures in accordance with the strategic plan.
Improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
Hosts regular staff meetings to ensure communication between personnel and program-related activities.
Provides information and assistance to tribal members in matters of financial and economic need and refers to appropriate services.
Develops and supervises the tribal adoption and foster care department including case management and the licensing and monitoring of foster care homes.
Provides protective services to children and elders including the investigation and recommendation of interventions or placements in cases of neglect and abuse.
Counsels families and individuals; provides support and crisis interventions and referrals.
Manages cases including staff and treatment plan supervision in departmental programs.
Provides community education related to child abuse and neglect, domestic violence, substance abuse, and family health and wellness.
Supervises home-based family preservation services.
Provides individual and group counseling services.
Develops youth activities to deter juvenile delinquency and foster healthy lifestyles.
Holds Child Protection Team meetings to discuss child abuse and neglect cases and make recommendations to the Courts as requested.
Attends court hearings and makes recommendations to the courts as requested.
Contacts Tribal Police department or other emergency service providers in the event of a crisis.
Contributes to departments effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives.
Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.

Minimum Qualifications:
Masters Degree in Social Work, or related field, plus five years progressive work experience including two years supervisory experience. Must possess current LISW or LCSW or equivalent. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation including a motor vehicle check. Must possess and maintain a valid New Mexico drivers license and be insurable under the Pueblos insurance.

Knowledge, Abilities, Skills, and Certifications:
Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
Knowledge of department organization, functions, objectives, policies and procedures.
Knowledge of Santa Ana Pueblo traditions, language, history and culture.
Knowledge of the Pueblos judicial system.
Knowledge of the effects and consequences of abuse and neglect.
Knowledge of case management and crisis intervention.
Knowledge of 12-step program.
Knowledge of various therapeutic models.
Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in supervising, training, and evaluating assigned staff.
Ability to exercise independent judgment.
Ability to be persuasive and tactful in controversial situations.
Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice, and desire to help when dealing with people.
Ability to work extended hours, flexible work schedules and be able to work on a 24-hour on-call basis as required.
Ability to integrate training, experience, and common sense sufficient to identify potentially dangerous situations, make effective logical decisions, and exercise the appropriate measure of tact or force to resolve the situation with minimum injury to self or other persons or minimum damage to property involved.
Ability to accept the dangers, stressors and time demands of working with children, families and elders involved in abuse and neglect situations.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
Ability to maintain confidentiality.
Ability to work independently and meet strict timelines.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to become certified in First Aid and CPR.

Physical Demands:
While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
Work is generally performed in an office setting with a moderate noise level. Situations where extreme caution must be exercised sometimes occur when contacting individuals at home. Evening, weekend, and/or holiday work will be required. Must be on call for emergencies.

Employee signature acknowledges understanding of all job essential duties and responsibilities and can perform each satisfactorily.