Job Profile Customer Care Specialist I - Residential (Finance)

Job Description:

THIS IS A MONDAY-FRIDAY, IN OFFICE ROLE

Join Our Team as a Customer Care Specialist!

At Sparklight and our Cable One family of Brands, we're all about connecting people to what matters most. Are you ready to be a crucial part of this mission? As a Customer Care Specialist, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.

What You'll Be Doing:

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face or on the phone.
• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
• Drive Revenue: Secure new and incremental revenue by promoting our products and services.
• Educate & Assist: Guide customers on using our products and help them navigate our services.
• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.

What We're Looking For:

• Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!
• Skills: Outstanding communication, solid data entry, and computer skills. Comfortable with office equipment and handling money? Perfect!
• Knowledge: Eager to learn about our products and stay up-to-date with what we offer.

Pay Rate:

• Hourly rate of $14.50 - $16.00. Your dedication deserves great rewards!