Customer Service Representative (Finance)
Summary:
The successful applicant will support our field sales and service business by coordinating jobs from quote to final job reporting as a Service Coordinator and supporting the outside sales team as Inside Sales Representative from quote to shipping.
Daily tasks may include:
- Formulating quotes (parts and/or service) to provide price and availability on any standard or specialty items directly to customers using our online quote portal.
- Entering new orders (parts and/or service)
- Maintain and cultivate positive customer relationships
- Maintain and cultivate positive vendor relationships
- Expedite orders and parts and maintain contact with customers and suppliers.
- Follow up on orders to assure critical deliveries.
- Handle all inquiries/contacts in a professional manner.
- Work in concert with our outside sales team; funnel leads/opportunities to the sales team
- Resolve product issues or determine product needs over the phone or via e-mail
- Communicating with customers and colleagues to arrange service schedules in conjunction with Service Manager and Service Coordinator
- Process and coordinate the shipment of rental equipment
- Arranging safety training for Technicians for customer visits
Additional tasks may include:
- Assist with physical inventory counts and reconcile discrepancies
- Perform as backup to Service Coordinator and Inside Sales Representative during vacations/leave Order Processing, Expediting
- Filing
Job Requirements:
- Microsoft Word, Excel, and Outlook proficiency
- Ability to learn online computer programs quickly.
- Good written and oral communication skills
- Mechanical aptitude
- Candidates with relevant degrees or craft certification are encouraged to apply
- Good research skills, using existing files (paper and electronic) from our records
- Ability to work under a deadline
- Ability to prioritize work in a fast-paced environment with multiple simultaneous requests
- Ability to work 8AM to 5PM Monday-Friday onsite at Charlotte, NC office.
Competencies:
- Ability to address concerns and communicate clearly and efficiently
- Convey a positive, customer-friendly disposition
- Handle and resolve challenging problems
- Strong organizational, communication, attention to detail and time management skills
- Establish priorities, work independently, and proceed with objectives with minimal supervision
- Strong customer-service focus with a passion to exceed customer expectations
- Team player
- High energy, drive and sense of responsibility and initiative
Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
