Service Writer (Administrative)
Essential Duties & Responsibilities
•Assist with customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
•Open and close work orders in alignment with internal procedure timelines
•Prepare quotes
•Edit and update all work orders to ensure 100% capture of all billable items
•Provide unit history to the service department for incoming repairs
•Assist with Shop scheduling to ensure optimal efficiency and customer service
•Support service supervisor by reviewing and distributing production, work, and shipment schedules to determine progress of work and completion dates, and compiling reports on progress of work, inventory levels, costs, and production problems.
•Maintain and ensure work is being fed into the line in the correct sequence per schedule.
•Ensure production data is being maintained appropriately and that the system reflects up to date status.
•Ensure that work in progress "WIP" information is correct and that job orders are being closed in a timely manner.
•Address issues when they arise aiming for minimum disruption, track material shortages and provide immediate resolution.
•Perform other duties as assigned.
Job Requirements & Qualifications
•High school diploma or (GED)
•Strong computer, data entry and typing skills
•Good verbal and written and communication skills
•Strong organizational, problem solving and time-management skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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