Brand Specialist (Sales)
We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-three store locations across the United States. We are committed to serving our customers with quality jewelry that will be a memorable experience for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!
Ben Bridge Jeweler's store in Victoria Gardens is seeking a Brand Specialist to join our team!
Job Summary:
As a Brand Specialist, you will be the first point of contact for clients entering the Rolex experience. You guide clients through the Rolex Journey, an immersive and educational introduction to the brand, its heritage, and its timepieces. You will educate, build rapport, offer hospitality, qualify interest, and ensure a seamless handoff to a Personal Jeweler for continued engagement and purchase consultation.
Primary Duties and Responsibilities:
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Client Engagement:
- Welcome and initiate contact with clients entering the Rolex Boutique.
- Deliver a compelling and informative brand experience aligned with Rolex and Ben Bridge standards.
- Educate clients on Rolex history, craftsmanship, collections, and innovations.
- Educate our clients on the benefit of purchasing with Ben Bridge Jeweler.
- Utilize tools, storytelling and display elements with mastered showmanship.
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Journey Facilitation:
- Guide clients through the Rolex Journey touchpoints. Providing knowledgeable consultation on timepieces and Rolex repairs, ensuring guests feel informed and confident in their selection.
- Use storytelling and product knowledge to inspire interest and emotional connection.
- Use on-hand watches to provide a true interaction and experience with the brand.
- Capture client preferences, occasions and interests.
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Client Transition:
- Seamlessly transition clients to a Personal Jeweler for continued relationship building and communication.
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Brand Representation:
- Uphold Rolex's values of excellence, discretion, and timeless elegance.
- Actively participate in ongoing training and development to stay ahead of industry trends and further enhance sales abilities.
- Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
- Set up cases and windows.
- Other duties as assigned.
Expected Work Schedule:
- Full-Time Position
- Schedule of either Wednesday - Sunday or Friday - Tuesday
Education and Experience:
- Minimum of High School Diploma or equivalent
- 3+ years of experience in customer service or hospitality
- Experience in luxury is a plus.
Knowledge and Skills:
- Strong interpersonal and communication skills.
- Passion for storytelling and brand ambassadorship.
- Ability to build trust and rapport quickly with diverse clientele.
- Detail-oriented with a commitment to delivering exceptional service.
- Familiarity with CRM systems and clienteling tools is a plus.
- Multilingual abilities are a plus.
- Work cooperatively with a close-knit team to foster a positive, dynamic work environment.
- Communicate effectively with colleagues and leadership, contributing to a collaborative atmosphere.
- Encourage team spirit by providing support to your teammates, ensuring smooth operations throughout the store.
Working Standards:
- Demonstrate flexibility in your schedule, with availability during peak shopping times, including holidays and weekends.
- Ability to lift up to 40 pounds may be required
- Ability to bend, stoop, twist, and stand for long periods of time
- Business attire required
Range: $27.00 - $30.00 per hour
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
The full-time schedule is designed to provide flex staffing during key events and peak selling times. As a full-time associate, you will be eligible for health and welfare benefits in addition to an annual bonus. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
