3PL Fulfillment Specialist (Finance)

Department: Supply Chain - PADC

Reports To: 3PL & Ecom Fulfillment Supervisor

Travel Required: Up to 25%

Work Type: On site.

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a 3PL Fulfillment Specialist, you will support the order fulfillment process for our third-party logistics (3PL) partners by accurately processing submitted orders, managing transactions in SAP, and ensuring inventory accuracy. This role plays a key part in helping to maintain seamless operations between internal teams and external partners, focusing on timely order execution, inventory control, and issue resolution.

Key Responsibilities

• Perform accurate and timely transactions in SAP S/4HANA to support fulfillment between our 3PL partners and Port Allen Distribution Center (PADC).
• Monitor inventory levels and identify potential out-of-stock risks, taking proactive steps to resolve them.
• Maintain and update master data, including SKUs, lead times, and new product setups.
• Investigate inventory discrepancies and generate variance reports for affected SKUs and locations.
• Support inventory accuracy by participating in cycle counts, physical counts, and reconciliation efforts.
• Track inventory aging and assist with coordinating product rotation to reduce waste and maintain freshness.
• Review and verify EDI transactions (e.g., receipts, picks, transfers) for accuracy and completeness.
• Coordinate closely with customer service and logistics teams to ensure fulfillment readiness.
• Work daily with 3PL providers to support order accuracy, returns, damages, and quarantine activities.
• Review fulfillment metrics such as fill rates, backorders, and slotting utilization to help identify improvement opportunities.
• Communicate directly with 3PL contacts to resolve issues and maintain alignment on operations.
• Support the reconciliation of damages, shortages, and overages related to 3PL shipments.
• Assist with on-site inventory audits and reconciliation in accordance with 3PL contract requirements.
• Collaborate with demand planning to ensure continuous product flow from source to customers.
• Review and process 3PL-related invoices, ensuring accuracy before submitting for payment.
• Maintain the product catalog with 3PL partners, ensuring that pricing, item codes, and product attributes are accurate.
• Evaluate opportunities to improve and streamline inventory and shipping processes to balance storage and freight costs.
• May be asked to perform additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• 2 years of experience in inventory management, 3PL fulfillment, or a similar role using SAP WMS
• Valid driver's license.
• Proficiency in Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
• Basic Excel and data analysis skills; experience with BI tools like Power BI or Tableau is a plus.
• Familiarity with SAP S/4HANA or other ERP systems is preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Resourcefulness
• Adaptability
• Collaborates
• Takes Action

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit and stand, use hands to finger, handle or feel objects, tools or controls and talk or hear.
• Occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl.
• Required to lift up to 35lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.