Ecommerce Account Manager (Finance)

The eCommerce Account Manager supports a customer's online commerce potential by maintaining and improving their digital product catalog. The eCommerce Account Manager will act as the main point of contact for their eCommerce account as well as build and maintain strong relationships with their eCommerce accounts.

About the Role:

You will:

• Build and maintain specific eCommerce customer accounts including, but not limited to, product data management, new product proposals, and pricing maintenance.
• Will need to take photos of products to improve product listings on eCommerce websites when there are none readily available. This will include the use of photo editing software.
• Review customer websites to audit and ensure that the product listing pages are accurate, conform to quality standards, and optimized for SEO.
• Analyze data to inform pricing and inventory adjustments.
• Be the point of contact for their eCommerce accounts regarding all products, pricing, and compliance metrics.
• Coordinate changes or growth opportunities with other team members
• Answering customer service phone calls in regard to all e-commerce customers and assisting where able.
• Support the sales, inventory, and operations teams to ensure seamless customer experience. Coordinate with IT and other departments to ensure system integrations are functioning correctly and customer data is up to date.
• Track key metrics related to web order volume, system usage, and customer engagement. Provide regular reports to management to evaluate the effectiveness of ecommerce operations and identify areas for improvement.
• Join industry associations to stay informed about market conditions, new technologies, and trends.
• Conduct all business in accordance with Company policy and procedures.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 or more years of experience in sales and service.
• Extensive knowledge of products sold at profit center helpful.

Our ideal candidate will also:

• Experience with item data management systems is a plus.
• Understanding of computer applications related to eCommerce, mobile application, and ERP system integration.
• Experience with social media, online content management, photoshop, and digital marketing.
• Driven to continually identify and pursue new product opportunities and to increase market share and profitability of each account.
• Possess a strong work ethic and a high standard of integrity.
• Possess excellent people and verbal/written communication skills.
• Able to provide support and create positive, influential relationships with customers and vendors.
• Able to learn and operate the computer-related systems used for business operations.
• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files, to schedule appointments, and to analyze performance data.
• Able to read, write, speak, and understand English.

Hajoca Corporation Job 8385 by eQuest