Billing Specialist (Administrative)

Position Title: Billing Specialist (S3)

 

Company Summary:

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

ABOUT THE ROLE

The Billing Specialist's primary function includes the invoicing function and customer billing resolution. This position participates in multi-faceted dispute resolution situations which require specialized problem solving skills and knowledge of company processes and procedures to effectively manage and resolve.  This position will report directly to the Billing Supervisor. This is a hands-on role with specific responsibility to process invoices monthly.  This position will ensure assigned workload is on track and will provide feedback to the Billing Supervisor as required.

WHAT YOU WILL DO

• Ensure timely and accurate invoices are sent to customers on a monthly basis  
• Process updates for customer invoices as needed including installs, disconnects and renewals  
• Coordinate with internal groups (sales, legal, customer service, collections, finance) to resolve issues   
• Review contracts to ensure invoices align with support  
• Calculate and set up correct discounted billing
• Prepare check requests for reimbursements to customers 
• Ability to utilize CRM (Customer Relationship Management) tool  
• Ability to work independently and within tight deadlines 
• Submit customer invoices to portals 
• Complete ad hoc projects and other duties as assigned by the Billing Manager  
• Contributes to team effort by accomplishing related deliverables as needed  
• Participate in audits as appropriate to ensure the audit coordinator has all required information

 

Expectations

• Must have strong general knowledge of billing and collections process cycles
• Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.
• Ability to utilize ERP systems, such as CRM (Customer Relationship Management) and Oracle

 

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• 4-year college degree preferred, but not required in Accounting, Business, or equivalent experience. Bachelor's Degree in Arts/Sciences (BA/BS) Required

Experience Qualifications

• 3+ of experience in an Accounting/Finance environment Required
• Experience billing of customer sales Required
• Experience with data entry and process-oriented function, including Microsoft Excel Required

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $22.26 - $30.58 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

 

#Hybrid #LI-I1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Accounting