Home Care Patient Incident & Complaint Specialist (Bilingual Spanish) Home Care Experience Needed (Education)

As the Nursing Coordinator in our home care agency, you will play a vital role in overseeing the day-to-day operations of the Nursing/Clinical Department. This multifaceted position requires a dynamic individual with excellent problem-solving skills, a commitment to teamwork, and the ability to maintain efficient office operations. Your role involves promoting a collaborative environment, ensuring punctuality, and actively participating in various departmental responsibilities.

Comprehensive Departmental Understanding: Gain a thorough understanding of the daily operations within the Nursing/Clinical department.
Problem Definition and Resolution: Demonstrate the ability to define problems, collect data, and act decisively to facilitate resolution.
Efficient Computer Functions: Perform various computer functions to enhance communication between departments and contribute to overall office efficiency.
Teamwork Promotion: Actively promote and participate in a team-oriented work environment, fostering collaboration among team members.
Punctuality and Readiness: Demonstrate consistent punctuality and readiness to commence work at the assigned start time.
Routine Daily Responsibilities: Maintain efficient methods to ensure daily responsibilities are carried out routinely and effectively.
Incident Reporting: Report major incidents promptly to the Clinical Administrative Supervisor, Director of Patient Services, and Director of Operations.
Mission and Values Awareness: Implement awareness of the company's mission, vision, values, and goals in day-to-day operations.
Departmental Support: Fill in as needed for others in the Nursing/Clinical department, contributing to seamless departmental operations.
Professional Phone Etiquette: Answer phones in a professional and timely manner, providing courteous assistance.
Patient Satisfaction Monitoring: Regularly monitor patient satisfaction and promptly inform the relevant departments of any patient complaints.
Privacy and Ethics Compliance: Respect patient and employee rights and privacy, ensuring the security of protected information. Practice in an ethical manner and comply with the agency's compliance program and privacy policies.
Task Completion: Complete other tasks as assigned by the Clinical Administrative Supervisor, Director of Patient Services, and Director of Operations.