Help Desk and Device Support Field Technician (Information Technology)

Westminster Communities of Florida, a nationally recognized not-for-profit church related organization is seeking an experienced Help Desk and Device Support Field Technician for our organization. This position will be part of our Helpdesk support team with the responsibility of providing on-site support for our communities throughout the state of Florida. This role is based in the Orlando office, but will have up to 90% travel throughout the state of Florida.

Essential Job Functions:

• Provide Help Desk & End User Support
  • Assisting Users w/ PCs, Thin Client & Connectivity Issues
• • PC Client Config / Mgmt w/PC Device Mgr SW
• • Printer / Printing Issues                                             
  • Network Printers / Print Server / Thin-Print Local Attach Printers             
  • Citrix Published Apps & Desktops
  • Microsoft Office 365 and Outlook
  • Microsoft Intune and Defender
  • Limited (Basic) Application Support                       
  • Limited Specialty Apps (we train)
  • Limited “Stand Alone” system support (we train)           
• Provide Data Center Operations Support
• • Daily System Checks                                                 
  • Backup Completion
  • Citrix Server Status                                       
  • SQL Backup Jobs / Maintenance Completion                                               
  • vCenter Status
  • Other system checks as assigned
  • Veeam – Backup Mgmt
  • Active Directory Account Mgmt
• Community Field Support
• • Monthly environment checks
  • WiFi system support
  • Device moves/add/changes
  • Vendor Systems Support
  • Video and audio conferencing equipment support
• Equipment / OS / Installations, Maintenance & Repair
• • Installing / Configuring / Relocating Thin Clients / PC's, Printers, Monitors, etc.              
  • Equipment Diagnostics, Warranty check and Repair
  • Device Imaging / Ghosting                
  • Inventory Check In / Out
  • Documentation of processes, inventory and image management
• Provide Mobile Device Administration & Support
• • Use Administration Console(s) to Administer Cell Phones / mobile devices
  • Order, Prepare, Issue Cell Phones and mobile devices as needed
  • Support for other mobile devices as assigned          
• Assist with periodic Weekend System Maintenance & Provide Weekend “On Call” Support

Essential Qualifications:

• Active Directory User, Group & Computer administration experience required
• Microsoft 365 experience required
• Microsoft Certification preferred
• CompTIA A+ Certification preferred
• Two years previous Help Desk experience required
• Terminal Services & Citrix Admin Experience preferred
• Proficiency in Microsoft Office skills
• Excellent Interpersonal Skills & Written & Verbal Communication Skills are required
• Logic & Progressive Diagnostic Skills
• Must be On Time / Prompt / Self Motivated and have excellent Follow-Up Skills
• Westminster is a 24 / 7 organization, must be consistently dependable with flexible scheduling
• Position requires periodic overtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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