Technical Support Specialist - Mining Technology (Finance)

*This is a Hybrid position based in Lakewood, CO that requires regular travel.

IDS GeoRadar, part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operations efficiency. As a small dynamic team, we offer a collaborative and impactful work environment.

Hexagon,with 24,000 employees in 50 countries and net sales of 5.5bn EUR, is a global leader in sensor, software and autonomous solutions that are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Learn more athexagon.com.

Position Summary
Install, commission, maintain and troubleshoot IDS GeoRadar IBIS ground‑based radar systems that track slope stability for mining and civil‑engineering customers. Provide
hands‑on training and 24/7 technical support to ensure safe, reliable system performance.

Key Responsibilities
-Field Service

• Install, configure, maintain, and decommission IBIS radar systems and ancillary hardware
• Perform routine inspections, firmware/software upgrades and on‑site repairs.
• Service small diesel generators and electric jack systems.
• Identify and repair electrical, mechanical, networking and software faults.
• Log all case details in Salesforce; write clear service and incident reports.
• Manage spare‑parts stock; prepare and track shipments to and from customer sites or the factory.

-Customer Support & Training

• Deliver on‑site and remote training for hardware, software and data analysis.
• Take part in a scheduled 24/7 on‑call rotation in order to diagnose and resolve issues via phone, email, and or remote access.

-Collaboration & Continuous Improvement

• Escalate recurring issues to second support; help develop troubleshooting guides & training materials.
• Collaboration with other divisions in order to make necessary improvements to our processes.

-Office-based tasks

• Test, diagnose, and repair faulty equipment and components returned from customer sites.
• Perform functional testing on repaired components prior to release to the logistics department for shipment.
• Maintain accurate repair and testing records in Salesforce and other tracking systems.
• Assist with inventory management, including tracking repaired components and ensuring stock accuracy.