Guest Services Representative (Administrative)

Guest Services Representative (Part-Time)

Church Street Inn – Charleston, SC

LaTour Hotels and Resorts, Inc. (LHR) is seeking an enthusiastic and customer-focused Guest Services Representative to join our team at the Church Street Inn in Charleston, SC!

At LHR, we value our team members and offer:

• 401(k) with company match
• Ancillary benefits
• Travel perks
• Free parking
• ESOP contributions
• Equal Opportunity Employer

Position Summary

As a Guest Services Representative (GSR), you will be the first point of contact for guests, ensuring they feel welcomed and cared for throughout their stay. From check-in to check-out, you'll deliver exceptional service, resolve guest needs, and support smooth daily operations.

Essential Functions

• Warmly greet guests and efficiently manage check-in/check-out.

• Place welcome and departure calls per company standards.

• Anticipate guest needs and resolve issues promptly.

• Handle phone, voicemail, and email inquiries in a friendly manner.

• Complete and submit shift checklists accurately.

• Communicate with housekeeping, kitchen, and maintenance teams.

• Review communication logs daily for seamless service.

• Verify and balance the cash drawer, reporting discrepancies.

• Maintain a neat and organized front office environment.

Additional Duties

• Perform concierge services.

• Assist with bellman duties as needed.

Qualifications

• Education: High school diploma or GED required.

• Experience: Customer service experience preferred, but not required.

Core Competencies: Accountability, adaptability, customer focus, enthusiasm, ethics, integrity, interpersonal skills, responsibility, safety awareness, and tolerance.

Skills: Accuracy, detail orientation, organization, oral communication, and friendliness.

Other: Bilingual/Spanish-speaking candidates preferred.

Physical Requirements

• Standing, walking, handling/fingering, reaching outward: Constantly

• Sitting, climbing, squatting/kneeling, bending, lifting up to 20 lbs: Occasionally

• Work involves a typical front office setting with frequent guest interactions.

• Must be available to work any shift, including weekends and holidays.

 If you're personable, detail-oriented, and love helping guests feel at home, we'd love to hear from you!