Returns Lead (Finance)

About Us
Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description
This position is responsible for guiding the Returns team in the timely completion of all inbound volume by ensuring processors and clerks are meeting productivity and accuracy expectations on a daily basis. This role will work directly with the Returns/Spare Parts manager on various tasks and initiatives and will also act as a direct contact for Customer Service and Warehouse Operations.

Administrative

• Maintain a culture of continuous improvement emphasizing safety, accuracy, and productivity
• Ensure consistency of process with inspections, crediting, and inventory movement
• Encourage staff to face challenges with confidence and teamwork
• Provide the Returns team with clear communication of performance and accuracy expectations
• Drive team and individual growth through positive guidance
• Train new team members and develop current staff as process improvements occur
• Ability to write and communicate professionally to employees, customers, and internal business partners
• Proficient in building and maintaining spreadsheet reports to provide support to the manager

Workflow and Process Integrity

• Manage staff on throughput of inbound returns volume
• Ensure all return shipments are inspected and credited by priority and date received
• Monitor physical and systemic movement of inventory post-inspections
• Work with the Returns team to keep outbound volume flow current
• Audit inspections, crediting, and inventory disposition processes
• Maintain organized filing of all completed credits for reference and research

Additional Responsibilities

• Research and respond to return issues from internal partners in a timely manner
• Manage supply inventory and communicate replenishments as needed
• Maintain a safe and clean work environment, promptly reporting any issues as necessary

Qualifications:

• High school diploma required; AA/AS preferred
• Intermediate level knowledge of Microsoft Excel (ex. Formatting, Pivot tables, etc.)
• Experience with Order/Inventory Management software platforms (SAP, AS400, etc.)
• Can work effectively in a warehouse environment throughout the year

About the Team
Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.