Contact Center Agent (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Job Summary:
This position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Essential Job Responsibilities
Answering calls professionally and responding to customer inquiries
Complete outbound calls related to escalations
Identify and escalate more complex issues to the research team
Ability to deal with difficult situations over the phone while maintaining high level of professionalism
Adhere to assigned schedule and call flow
Accurately submit time entries for billing and payroll purposes
Qualifications & Characteristics
High School Diploma or GED
Customer service experience preferred
Proficient verbal and written communication skills
Active listening skills
Customer service oriented
Attention to detail
Ability to operate basic functions of MS Office applications (MS Excel, Exchange, etc.)
The Compensation range for this role is $18.00 to $18.50 hourly.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
