Resident Services Manager (Personal Services)

Join E&S Ring - A Leader in Residential Property Management
At E&S Ring Management, we manage apartment communities in some of California's most sought-after neighborhoods. With a legacy of excellence and a strong presence in vibrant communities, we're proud to deliver high-quality living experiences and that starts with an exceptional team.
We're currently seeking a Resident Services Manager for one of our premier communities.

Position Overview:
The Resident Services Manager is responsible for remedying resident issues, resident retention, overseeing the Resident Services Staff, assistance in monitoring the financial operations of the property to meet the goals of the budget/operating plan, meeting the revenue goals of the property, and providing a quality living experience for the residents. To establish a productive, positive environment for the team members. The Resident Services Manager will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an organizational culture aligned with corporate values.

What We Offer
We believe a rewarding career includes more than just a paycheck. When you join us, you'll enjoy:

A dynamic role where you'll showcase your Resident Service skills while contributing to process improvements.
A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.
A comprehensive benefits package, including:

Medical, Dental, Vision, and Life Insurance
401(k) with Company Match
Flexible Spending Accounts
Paid Vacation, Sick Leave, Personal Days & Holidays
Tuition Reimbursement
Wellness Reimbursement

What You'll Bring:

Minimum Experience/Training/Education:

Education: High school diploma.
Experience: 2 years of sales experience.
Software: Computer skills, including proficiency in word processing.

Additional Desired Qualifications:

Education: Associate or Bachelor's degree.
Experience: Apartment leasing and marketing.
Software: Familiarity with Yardi software and spreadsheets.

Physical Requirements:

Sitting: Performs sedentary work.
Stair and Ladder Climbing: Must be able to climb stairs when accessing Resident Services or Service Offices and navigate ladders as needed.
Property Mobility: Must be capable of walking the entire property, including steps and steep gangways on docks (if applicable)
Physical Flexibility: Requires regular bending, kneeling, and stooping.
Lifting Capacity: Must be able to lift up to 20 pounds to handle materials and equipment safely.

Equipment and Tools Used:

Computer, computer printer, telephone, fax machine, photocopier, calculator.

Your Responsibilities:

Resident Engagement:

Qualify potential residents through phone sales and set appointments for property tours with Leasing Specialist.
Ensure timely follow-up with prospective residents within 24 hours via phone and send a follow-up card within 48 hours.

Administrative Tasks:

Maintain a daily calendar for Leasing Specialist, including appointments and scheduled move-ins.
Verify applications, complete move-in paperwork, and manage associated documentation accurately and efficiently.
Enter accurate data for new residents in Yardi and Lead Tracking Solutions (LTS).

Customer Service:

Acquaint new residents with leasing documentation, property rules, and emergency procedures.
Address and resolve resident complaints professionally to ensure satisfaction within company guidelines.
Accept service requests from residents and follow up to ensure satisfaction.

Compliance & Organization:

Acquaint new residents with leasing documentation, property rules, and emergency procedures.
Address and resolve resident complaints professionally to ensure satisfaction within company guidelines.
Accept service requests from residents and follow up to ensure satisfaction.

General Duties:

Answer phone calls by the third ring.
Perform other duties as required.

Ready to Take the Next Step?
If you're ready to bring your Resident Services/Customer Service/Sales expertise to a company that values both performance and personality, we'd love to hear from you.
Employment offer is contingent upon satisfactory background, drug screening, reference and if applicable physical exam.

E&S Ring Management Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.