Billing Services Manager - Special Handling (Finance)
JOB DESCRIPTION
Billing Services Manager - Special Handling
Key Objective:
Responsible for leading a team of onshore and offshore team members and overseeing our processes to ensure timely and efficient premium settlement of Multinational accounts and collection of U.S. Agency Bill accounts with non-standard workflows.
Responsibilities:
- Manages the collection lifecycle of U.S. Producer billed accounts to ensure receivables are collected within established timeframes, and all escalation procedures are followed by specialists.
- Manages the settlement process of Multinational accounts to ensure timely clearance of receivables/payables and resolution of discrepancies with overseas Network Partners and Chubb branches
- Establish productivity metrics for all team members and performance reporting.
- Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team.
- Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools.
- Act as a liaison to top broker contacts, relationship managers, and Network Partner managers to identify any billing/settlement issues and work to improve our partnerships.
- Establish effective reporting packages for our business partners to ensure visibility into receivable balances and impacts to our collection metrics.
- Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate.
- Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing.
- Conduct weekly meetings with offshore managers to review productivity reports, identify and analyze trends, identify training needs, and provide training solutions.
- Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions.
- Provide leadership and direction to onshore and offshore teams. Ensure staff understands, accepts, and supports their role in achieving North American Billing and Collections goals.
- Function as a liaison between our offshore team and Chubb business leaders. Provide support, direction, and answer questions or concerns from our business leaders.
- Conduct meetings with Chubb business unit DFOs, brokers, and Chubb senior management to address receivables trending, escalate issues to resolution or enhance processes and procedures.
- Travel to India, if necessary.
- Reports directly to the VP-Producer Billing and Collection
QUALIFICATIONS
- Bachelor's
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
