Senior Analyst, Customer Insights (Finance)

***This role is based at our corporate office in McLean, VA***

This is your chance to be part of an in-house Strategy, Insights, and Analytics team of consultants to important functions across Hilton! As a Senior Analyst, Customer Insights , you will support Hilton's Customers, Brands, Marketing, Digital, Revenue, and Sales organizations, with special support for the executive leadership team. As a member of the Customer Insights team, reporting to the Senior Manager, Customer Insights, you will play a key role in advancing Hilton's Voice of Customer analytics and overall program. You will collaborate across many disciplines at Hilton to understand business needs, conducting proactive advanced analytics to inform strategic decisions, and measuring the impact of business initiatives on guest experiences.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Utilize advanced R and SQL skills to drive analytical insights to guide guest-facing business decisions.
• Collaborate across corporate teams to conduct needs assessments and identify opportunities for improvement in customer experience.
• Serve as an advanced analytics advisor to guide proactive problem identification and solutioning.
• Share analyses and recommendations with partners across the organization via presentations, written reports, and other means.
• Prepare reports and presentations, independently or in collaboration with others.

How you will collaborate with others:

• Collaborate with corporate team members across the organization to understand business needs and develop analyses and recommendations to guide strategic decisions.
• Partner with colleagues on analytical approaches, execution or storytelling.

What projects you will take ownership of:

• Impact measurement of business initiatives on the guest experience
• Advanced guest experience problem identification and solutioning

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience in a customer experience measurement or analytics role
• One (1) year experience utilizing both SQL and R
• Experience communicating complex technical concepts to a variety of audiences
• Hybrid work schedule from McLean, VA

It would be useful if you have:

• Bachelors/Masters Degree in Analytics related field
• Advanced experience in SQL and/or R
• Experience working in a large, matrixed organization

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.