Assistant Director of Applicant Care (Finance)
The Assistant Director of Applicant Care is responsible for ensuring excellent customer service and supervising Advisors and International Student Ambassadors. This role focuses on delivering exceptional support to undergraduate international applicants, their families, external partners, and guidance counselors.This position requires a Bachelor's degree from a regionally accredited institution with a minimum
of four years related exempt experience, including two years of supervisory experience.
Language to add: This position may be subject to a Level 1 or Level 2 criminal background check
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the USF ADA Lead (hr-ADA-Request@usf.edu) to coordinate your accommodation request.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.• Supervise and monitor the performance of Advisors and International Student Ambassadors.
• Provide regular feedback and foster a culture of applicant-centered support.
• Act as a point of escalation for complex applicant inquiries and ensure timely resolution of issues.
• Implement strategies to enhance applicant satisfaction throughout the admissions process, from application to enrollment.
• Oversee daily operations for the call center and walk-ins, ensuring adequate staffing to respond to high volumes of inquiries.
• Manage email queues to ensure timely responses to applicant inquiries and resolution of issues.
• Monitor service levels to identify trends or recurring issues and implement solutions to improve response efficiency.
• Resolve recurring issues using established protocols, such as discrepancies between external documents and the admissions system.
• Performs other duties as assigned.
